Job Listings continued

MarketTitle: Systems Engineer Sr-Windows

Profile ID: 857
F/T or P/T: Full-time
Location: Charlotte NC Data Center - Southern Pine Blvd

Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.

· Maintain deep technical knowledge of multiple technologies within a customer’s environment.

· Provide direct operational support of SunGard’s largest managed services customers, maintaining ownership and a deep technical knowledge.

· Deliver end of the road support for complex environments.

· Provide clear technical documentation and written ISO9001 procedures to ensure other members of SunGard delivery can assist in monitoring, troubleshooting and changing complex customer environments.

· Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.

· Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.

· Provide technical assistance to all SunGard internal/external customers during environment outages.

· Have a familiarity environment resources being utilized by SunGard customers. Use this information to assist in resolving environment issues or trouble shooting impairments.

· Provide assistance/training and leadership to other engineers.

· Perform weekly and monthly maintenance activity when required.

Provide world-class customer support and technical expertise for SunGard customers.

· Provide direct operational support of SunGard’s largest managed services customers, maintaining ownership and a deep technical knowledge.

· Maintain deep technical knowledge of multiple technologies within a customer’s environment.

· Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.

· Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.

· Provide technical assistance to all SunGard internal/external customers during environment outages.

· Deliver end of the road support for complex environments.

· Provide assistance/training and leadership to other engineers.

· Perform weekly and monthly maintenance activity when required

· Perform after-hours support as needed.

Implement technical solutions for Sungard customers.

· Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.

· Provide clear technical documentation and written ISO9001 procedures to ensure other members of SunGard delivery can assist in monitoring, troubleshooting and changing complex customer environments.

Training.

§ Learn automated Sungard resource functions and terminology.

§ Learn Sungard alert management platforms, functions, and terminology.

§ Learn related SunGard product offerings.

§ Become proficient with the latest OS technologies.

§ Provide assistance/training to other engineers.

Requirements:

· College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.

· Seven to Ten years industry experience in a Microsoft Windows systems operations or engineering role, with substantial end-user or customer support interaction.

Experience with:

· Strong Windows server support in a large, production server farm environment.

· Strong scripting skills required. Must be able to create scaleable management solutions for an enterprise level hosting service (500+ hosts under management).

· Sound understanding of hardware fundamentals. Able to make specific hardware recommendations based on I/O bound, memory bound, or processor bound applications.

· Enterprise level storage (Array/SAN) and tape backup platforms.

· Able to troubleshoot and provide resolution for servers with performance issues.

· Extensive problem-solving skills for debugging OS, application, and server related issues.

· Able to create end to end system monitoring and reporting solutions using performance monitor, SNMP and or by integrating third party products.

Other requirements:

· Extensive knowledge of data communication concepts and technologies is required.

· Strong problem isolation and resolutions skills required.

· Must have the ability to lead and direct vendors to assist them in their efforts.

· Strong interpersonal skills are a requirement.

· Adaptable and willing to learn new technologies.

· Excellent communications skills (written and oral) are required.

· Strong time management and organizational skill are required.

· Must have the ability to effectively work in a team environment, as well as independently.

Preferred Requirements:

· College degree in Computer Science, MIS or equivalent experience.

· Certification(s) and/or experience in a production environment with of the major OS areas - Microsoft, ESX, Exchange and/or Blackberry Enterprise Services

· Experience as an administrator on Red hat/Linux or Solaris operating systems would be beneficial.

_________________________________________________________________________________________________________________________________________

MarketTitle: Systems Engineer II-Unix

Profile ID: 856
F/T or P/T: Full-time
Location: Charlotte NC Data Center - Southern Pine Blvd

Install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.

· Provide direct operational support of SunGard’s largest managed services customers, maintaining ownership and a deep technical knowledge.

· Deliver first tier systems support for complex environments.

· Provide clear technical documentation and written ISO9001 procedures to ensure other members of SunGard delivery can assist in monitoring, troubleshooting and changing complex customer environments.

· Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.

· Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.

· Provide technical assistance to all SunGard internal/external customers during environment outages.

· Have a familiarity environment resources being utilized by SunGard customers. Use this information to assist in resolving environment issues or trouble shooting impairments.

· Provide assistance/training and leadership to other engineers.

· Perform weekly and monthly maintenance activity when required

Provide world-class customer support and technical expertise for SunGard customers.

· Provide direct operational support of SunGard’s largest managed services customers, maintaining ownership and a deep technical knowledge.

· Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.

· Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.

· Provide technical assistance to all SunGard internal/external customers during environment outages.

· Deliver end of the road support for complex environments.

· Provide assistance/training and leadership to other engineers.

· Perform weekly and monthly maintenance activity when required

· Perform after-hours support as needed.

Implement technical solutions for Sungard customers.

· Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.

· Provide clear technical documentation and written ISO9001 procedures to ensure other members of SunGard delivery can assist in monitoring, troubleshooting and changing complex customer environments.

Training.

§ Learn automated Sungard resource functions and terminology.

§ Learn Sungard alert management platforms, functions, and terminology.

§ Learn related SunGard product offerings.

§ Become proficient with the latest OS technologies.

§ Provide assistance/training to other engineers.

Requirements:

· College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.

· Three to Five years industry experience in a UNIX systems operations management or systems engineering role.

Experience with:

· Solaris, Red Hat/Linux, HP-UX and/or AIX administration in a production environment

· Clustering and file systems experience with SUN clusters, OCFS, GFS, VXFS and/or Veritas Cluster Server

· Application troubleshooting, aided by developers and DBAs

· Sound understanding of hardware fundamentals. Able to make specific hardware recommendations based on I/O bound, memory bound, or processor bound applications.

· Enterprise level storage (Array/DAS) and tape backup platforms.

· Able to troubleshoot and provide resolution for servers with performance issues.

· Able to create end to end system monitoring and reporting solutions using performance monitor, SNMP and or by integrating third party products.

Other requirements:

· Scripting skills.

· Knowledge of data communication concepts and technologies is required.

· Strong problem isolation and resolutions skills required.

· Must have the ability to lead and direct vendors to assist them in their efforts.

· Good interpersonal skills are a requirement.

· Adaptable and willing to learn new technologies.

· Must have the ability to effectively work in a team environment, as well as independently.

Preferred Requirements:

· College degree in Computer Science, MIS or equivalent experience.

· Certification(s) and/or experience in a production environment with of the major OS areas – Solaris, Linux, HP-UX, and/or AIX. Veritas products: Veritas Clustering Service, and Veritas File System.

· Experience as a Microsoft, Exchange and/or Blackberry Enterprise Services or ESX engineer would be beneficial.

_______________________________________________________________________________________________________________________________________

MarketTitle: Systems Engineer II-Windows - there are two of these open

Profile ID: 854
F/T or P/T: Full-time
Location: Charlotte NC Data Center - Southern Pine Blvd

Install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.

· Provide direct operational support of SunGard’s largest managed services customers, maintaining ownership and a deep technical knowledge.

· Deliver first tier systems support for complex environments.

· Provide clear technical documentation and written ISO9001 procedures to ensure other members of SunGard delivery can assist in monitoring, troubleshooting and changing complex customer environments.

· Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.

· Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.

· Provide technical assistance to all SunGard internal/external customers during environment outages.

· Have a familiarity environment resources being utilized by SunGard customers. Use this information to assist in resolving environment issues or trouble shooting impairments.

· Provide assistance/training and leadership to other engineers.

· Perform weekly and monthly maintenance activity when required

Provide world-class customer support and technical expertise for SunGard customers.

· Provide direct operational support of SunGard’s largest managed services customers, maintaining ownership and a deep technical knowledge.

· Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.

· Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.

· Provide technical assistance to all SunGard internal/external customers during environment outages.

· Deliver end of the road support for complex environments.

· Provide assistance/training and leadership to other engineers.

· Perform weekly and monthly maintenance activity when required

· Perform after-hours support as needed.

Implement technical solutions for Sungard customers.

· Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.

· Provide clear technical documentation and written ISO9001 procedures to ensure other members of SunGard delivery can assist in monitoring, troubleshooting and changing complex customer environments.

Training.

§ Learn automated Sungard resource functions and terminology.

§ Learn Sungard alert management platforms, functions, and terminology.

§ Learn related SunGard product offerings.

§ Become proficient with the latest OS technologies.

§ Provide assistance/training to other engineers.

Requirements:

· College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.

· Three to Five years industry experience in a Microsoft Windows systems operations or engineering role, with substantial end-user or customer support interaction.

Experience with:

· Strong Windows server support in a large, production server farm environment.

· Application troubleshooting, aided by developers and DBAs

· Sound understanding of hardware fundamentals. Able to make specific hardware recommendations based on I/O bound, memory bound, or processor bound applications.

· Enterprise level storage (Array/DAS) and tape backup platforms.

· Able to troubleshoot and provide resolution for servers with performance issues.

· Able to create end to end system monitoring and reporting solutions using performance monitor, SNMP and or by integrating third party products.

Other requirements:

· Scripting skills.

· Knowledge of data communication concepts and technologies is required.

· Strong problem isolation and resolutions skills required.

· Must have the ability to lead and direct vendors to assist them in their efforts.

· Good interpersonal skills are a requirement.

· Adaptable and willing to learn new technologies.

· Must have the ability to effectively work in a team environment, as well as independently.

Preferred Requirements:

· College degree in Computer Science, MIS or equivalent experience.

· Certification(s) in one of the major areas: Microsoft, Exchange and/or Blackberry Enterprise Services