Issues and complaints policy

Ladies and gentlemen: if the unfortunate occurs and it happens that you have a complaint or an issue with any service provided to you by a staff member of the game, please bring your complaints to the management staff. If you do not inform us that there's a problem, it is entirely impossible for us to correct the issue.

In no way do we respond to complaints filtered through the rumor mill. If you tell your friend, who tells a plot member, who then tells us, we *will* ignore that complaint. If it's important enough for you to bring it to our attention personally, we will be more than happy to address it. But you *have* to tell us directly, in person. Second-hand complaints are hard to follow up on, and it's too hard to get all the facts.

So, in short: if something isn't right in the game, LET US KNOW! We want your Shadowmoor experience to be the best it can be. The only way that works is through direct feedback. Indirect feedback is rumor and hearsay, which we treat exactly as that: rumor and hearsay.

Management staff:
Keith Hudgins (Owner)
Becca Hugins (Owner)
Jay (Sam) Johnson (General Manager)
Jeremy Mason (General Nuisance... I mean manager - Love ya Jeremy)